Building Rapport – Match and Mirror

Today I am going to deviate slightly from the public speaking arena and venture straight into everyday communication.

Let me start by asking you a question.

Have you ever had a conversation with someone and you could feel there was a real connection between the two of you?

You may have felt like the person you were talking to was so familiar and yet you may not have met them before.

You may be matching and mirroring each other subconsciously!

What is matching and mirroring? This is a way of building rapport with someone without them even being aware of it and is a technique often used by salespeople.

Matching: Is doing something the other person is doing, but you are doing it in the reverse image. They move their right hand, you move your right hand.

Mirroring: Is being the mirror image of someone. So if they move their right hand, you mirror them and move your left hand.

Matching is a very subtle form of rapport and mirroring creates a deeper, unconscious level of rapport.

As presenters we need to be able to build rapport quickly with our audience so that we can take them on our journey. Your audience will be more open to listening if they feel that special connection with you.

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